Refund policy

Refund Policy

Thank you for shopping with us. Because we specialize in curated, preowned luxury merchandise, all sales are final. We do not accept returns, exchanges, or issue refunds under any circumstances, except in the rare case of an authenticity dispute (detailed below).

Please review all product descriptions and condition photos carefully before making your purchase.

Condition of Items

All items on our platform are preowned. As such, they may show signs of wear, usage, or age. We make every effort to meticulously document and photograph any flaws, scratches, scuffs, or discoloration. By completing your purchase, you acknowledge and accept the item's condition as described and pictured.

Authentication Guarantee

We take authenticity incredibly seriously. Every item undergoes a rigorous multi-step inspection process before being listed. In the highly unlikely event that a certified third-party authenticator deems an item inauthentic, we will issue a full refund, including shipping costs.

To initiate an authenticity claim:

You must contact us within 7 days of delivery.

The item must still have our original security tag attached and untampered with.

You must provide a formal, written evaluation from a recognized luxury authentication service.

Damages & Shipping Issues

Please inspect your order upon delivery. If the item is damaged during transit or if you receive the wrong item entirely, please contact us immediately at support@mathamhouse.com with your order number and photos of the issue so we can evaluate and resolve it.